Duration

This is a tutor led course which runs over 1 day. This can be run as an in house or open course.

Course Profile

This programme is certificated by Stonebow.

This programme is designed for those new to selling and will introduce delegates to the principles of successful selling including up-selling and how ‘customer service’ can increase sales revenue. This course can be run with 4 to 15 delegates.

Target Audience

This programme is designed for all ‘front line’ staff, and Supervisors who interact directly with customers.

Benefits

This programme is designed to explain the principles of successful selling. It looks at the importance that marketing and customer service play alongside the selling role. Staff will have a better understanding of how to increase revenue and its importance within the business.

Course content

• Elements of the Selling Process
• Raising Product Awareness
• The Key Elements of Successful Sales
• Questioning
• Product Knowledge
• Sales Opportunities
• Overcoming Objections and Negotiating Skills
• Test

Programme Support

All delegates will receive a comprehensive pack of notes, handouts and exercises plus a certificate from Stonebow.