Duration

This programme is tutor lead over 3 days.
It can be run in house or an open course.

Course Profile

Using a mixture of discussion, case study, exercises, individual and group work, First Time as a Manager is designed to increase knowledge, awareness and understanding of managing both self and others.

Target Audience

Newly appointed managers in all departments – who are responsible for achieving results through other people.

Benefits

With the continuing pressure on time and resources, it is vital to have competent managers who using a practical strategy get results with and through others.

Course content

• What is a manager?
• Coaching
• Communication
• Customer Focus
• Feedback
• Leadership
• Managing change
• Managing meetings
• Motivation
• Personal Development Plan
• Planning and monitoring
• Recruitment and Selection
• Self Development
• Situational Leadership
• Teamwork
• Time management
• Training and Development

Programme Support

All delegates will receive a folder containing course information and exercises compiled by Training in Excellence.