Duration

This is a tutor led course which runs over 1 day. This can be run as an in house or open course.

Course Profile

This vocationally related qualification is certificated by The Hospitality Awarding Body. It is designed to help delegates develop a customer care focus and improve their customer-facing skills to effectively deal with face-to-face situations. This course can be run with 4 to 15 delegates.

Target Audience

All ‘front line’ staff, supervisors and managers who interact with internal and/or external customers.

Benefits

This is a highly interactive programme that focuses on the skills of good customer service. It will develop an awareness of the benefits of customer care within the organisation as well as externally. Much of the activity is based on discussion and reflection of delegates own experiences, seeking alternative solutions and developing good customer service skills in a variety of situations.

Course Content

• Understand why good customer service is so important
• Understand the characteristics between good and bad customer service and the impact
• Understand the importance of effective communication
• Learn how to present and develop a positive professional image
• Learn how to promote your organisation's products and services by delivering outstanding customer service
• Understand why appropriate handling of customer complaints projects good customer service.

Programme Support

All delegates will receive a comprehensive workbook of handouts and exercises plus a certificate from HAB.